Terms & Policies

Acceptable Use Policy (AUP)

This Acceptable Use Policy ("Policy") outlines the acceptable and prohibited uses of the AIONA Voice AI Calling System ("Services").

The AIONA Voice AI platform and AIONA Digital platform are proprietary technologies owned and operated by CDB Infotech.

By accessing or using the Services, the Client ("User", "Customer", or "Client") agrees to comply with this Policy. Violation of this Policy may result in suspension, restriction, or termination of services without prior notice.

1. Purpose of the Policy

AIONA provides AI-powered voice automation technology designed to help businesses automate communication with customers through intelligent voice interactions.

This Policy ensures that the platform is used responsibly, ethically, and in compliance with applicable laws and telecom regulations.

2. Permitted Use

Clients may use AIONA Services for legitimate business purposes including:

• Lead qualification and follow-up calls
• Appointment booking and reminders
• Customer service interactions
• Order confirmations
• Customer feedback collection
• Customer engagement and communication

All usage must comply with applicable laws, telecom regulations, and industry guidelines.

3. Prohibited Activities

Clients are strictly prohibited from using the Services for any unlawful, deceptive, or harmful activities including but not limited to:

Illegal Activities

• Engaging in illegal, fraudulent, or deceptive activities
• Impersonating individuals, companies, or government authorities
• Conducting scams or misleading campaigns

Spam and Unsolicited Calls

• Making spam calls or unsolicited telemarketing calls
• Contacting individuals registered under Do Not Disturb (DND) lists without authorization
• Violating Telecom Regulatory Authority of India (TRAI) regulations

Fraud and Financial Misrepresentation

• Promoting fraudulent investment schemes
• Conducting financial scams
• Misrepresenting financial services or products

Political or Sensitive Campaigns

• Political campaigning without required regulatory approvals
• Spreading misinformation or propaganda
• Engaging in controversial or misleading public campaigns

Abuse of AI Technology

Clients may not use AIONA to:

• Create misleading AI impersonations
• Generate deceptive or manipulated conversations
• Conduct harassment, threats, or abusive communications

4. Compliance with Laws

Clients must comply with all applicable laws including but not limited to:

• Information Technology Act, 2000
• Telecom Regulatory Authority of India (TRAI) regulations
• Anti-spam and DND regulations
• Applicable data protection and privacy laws

The Client is solely responsible for ensuring compliance with all applicable legal and regulatory requirements.

5. Monitoring and Enforcement

AIONA reserves the right to monitor system usage to ensure compliance with this Policy.

If AIONA determines that a Client is violating this Policy, AIONA may take actions including:

• Suspension of services
• Restriction of platform access
• Termination of the account
• Reporting illegal activities to relevant authorities

6. Reporting Violations

If you believe that the AIONA platform is being misused, please report the issue to:

support@aiona.ai

AIONA will investigate reported violations where applicable.

7. Changes to Policy

AIONA reserves the right to update this Acceptable Use Policy from time to time. Updated versions will be published on the website.

Continued use of the Services after updates constitutes acceptance of the revised Policy.

Privacy Policy

AIONA ("Company", "we", "our", or "us") respects the privacy of users and is committed to protecting personal information.

The AIONA Voice AI platform and AIONA Digital platform are proprietary technologies owned by CDB Infotech.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the AIONA Voice AI Calling System ("Services").

1. Information We Collect

We may collect the following categories of information.

1.1 Client Account Information

When businesses register for AIONA services, we may collect:

• Name
• Company name
• Email address
• Phone number
• Billing information

1.2 Customer Data Provided by Clients

Clients may upload customer data for voice interaction purposes including:

• Phone numbers
• Customer names
• Lead information
• Call lists
• Appointment details

This information is used solely for enabling AI-powered voice interactions and communication services.

1.3 Call Data and Recordings

While using the Services, the system may collect:

• Call recordings
• Conversation transcripts
• Call duration
• Interaction data

This information is used to improve service performance, analytics, and reporting.

1.4 Technical Information

We may automatically collect technical information such as:

• IP address
• Browser information
• Device details
• Usage logs and system interaction data

2. How We Use Information

The collected information may be used for:

• Providing and operating the Services
• Enabling AI voice interactions
• Improving system performance
• Generating reports and analytics
• Providing technical support
• Ensuring system security and reliability

3. Data Sharing

AIONA does not sell personal data.

However, data may be shared with trusted third parties including:

• Telecom service providers
• Cloud infrastructure providers
• Technology partners required to operate the platform

All such partners are expected to maintain appropriate security standards.

4. Data Security

AIONA implements reasonable security measures including:

• Encrypted data transmission
• Secure infrastructure
• Restricted access controls

However, no technology system can guarantee absolute security.

5. Client Responsibility for Data

Clients are responsible for:

• Obtaining consent from individuals before making automated calls
• Ensuring uploaded data is legally obtained
• Complying with telecom and data protection laws

AIONA shall not be responsible for misuse of data provided by the Client.

6. Data Retention

Data may be retained for as long as necessary to:

• Provide services
• Maintain operational records
• Comply with legal obligations

Clients may request deletion of their data where legally permissible.

7. Third-Party Services

The platform may integrate with third-party services or software platforms. AIONA is not responsible for the privacy practices of such third parties.

8. User Rights

Clients may request:

• Access to stored data
• Correction of inaccurate information
• Deletion of certain data where permitted by law

Requests can be sent to: support@aiona.ai

9. Changes to Privacy Policy

AIONA may update this Privacy Policy from time to time. Updated versions will be published on the website.

Continued use of the Services indicates acceptance of the updated policy.

10. Contact Information

For questions regarding this Privacy Policy or the Services, please contact:

AIONA Support Team
Email: support@aiona.ai
Website: www.aiona.ai

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